Terms of service.

1. Who these terms are with

The service is provided by Denys Kruhlov, a sole trader registered in the Polish business register (CEIDG), atul. Giżów 3/54, 01-249 Warszawa, Poland. NIP5273167799, REGON 541920925. The business trades as Understudio. Emailsupport@understudio.app. "We" means that business. "You" means the person using the service.

You agree to these terms when you create an account, in any way, including with Google or GitHub. The acceptable use policy is part of them. Theprivacy policy says how we handle personal data.

2. Who may use it

You must be at least 18. You may use the service as a consumer or for your business. Where a rule below applies only to consumers, it says so. A consumer is someone acting for purposes outside their trade or profession.

3. What the service is

• A desktop app for macOS, free to download and install.
• An account, which the app signs in with.
• A paid service the app uses: live transcription of your sessions and AI-generated answers. Both are paid in tokens. Nothing in the app works without them.

To use it you need a Mac with Apple silicon, a supported macOS version, an internet connection, and the Microphone and Screen Recording permissions. The app sends what it needs to our API and to our providers, as the privacy policy describes.

We license the app to you for your own use on Macs you control. The licence is personal and cannot be transferred. You do not buy the software or the models behind it.

4. Your account

Give a real email address and keep your sign-in safe. One account is for one person. Tell us at once if you think someone else used it.

5. A tool you control, and the rules you follow

Understudio is a general-purpose tool. You choose where, when and how you use it, and that choice is yours alone. We do not watch how you use it, and we do not approve, recommend or endorse any particular use. What you say, write or submit with its help is your own act.

Recording other people, and the rules you agreed to

When a session runs, the app captures your microphone and your Mac's system audio — on a call, the other people's voices — and sends them to be transcribed. Screenshots can show other people too. You decide when this happens.

• You are solely responsible for complying with the law on recording, transcribing and processing other people's speech and images where you and they are. Some places require everyone's consent. Where the law requires it, tell them and get their consent first.
• You are solely responsible for following the rules of any interview, assessment, exam, employer or platform you use the service with. If those rules do not allow help of this kind, do not use it there.
• We do not check either for you. The acceptable use policy lists what is not allowed.

6. Tokens, plans and packs

• Tokens pay for usage. Each answer and each stretch of live transcription spends tokens; the pricing page shows how many.
• Plans (Pro and Max) are subscriptions, billed monthly or yearly in advance. A plan adds its tokens every month, on yearly plans too. Plan tokens you do not use expire when the next month's arrive.
• Packs are one-off purchases of tokens and need no plan. Pack tokens do not expire while your account exists. They are spent after your plan's tokens.
• Tokens have no cash value. They cannot be transferred, sold, or exchanged for money, except as sections 9, 12, 16 and 17 provide.

7. Prices and payment

Prices are in US dollars and shown on the pricing page and at checkout. The price shown is the total you pay: if VAT or another sales tax applies, it is included. Payment is taken by Stripe. Your card is charged when you buy, and for a plan, again at each renewal.

We may change prices, including how many tokens an answer or transcription costs. A change never affects a period you have already paid for. For a plan, we email you at least 30 days before a higher price applies to your next renewal, and you can cancel before then.

8. Renewal, cancelling and changing plans

• A plan renews automatically at the end of each period, until you cancel.
• Cancel any time on the billing page of your account, with one click. You keep the plan and its tokens until the end of the period you paid for. It then ends and is not charged again.
• Upgrading takes effect at once. You pay the difference for the rest of the period right away, and the new plan's tokens are added.
• Downgrading takes effect at the end of the current period.
• Pack tokens stay on your account whatever happens to your plan.

9. Right of withdrawal (consumers in the EU)

If you are a consumer in the EU, you may withdraw from a purchase within 14 days, without giving a reason. The 14 days start on the day you buy the plan or pack.

When you buy, you ask us to start right away, so the tokens are on your account at once. That means:

• If you withdraw, we refund what you paid, less the part you used: for a pack, the tokens you spent; for a plan, the tokens you spent out of that period's tokens.
• If you have used all the tokens you bought, the service has been fully provided, and you can no longer withdraw.

To withdraw, use withdraw from contract here in your account: fill in which purchase, press "Confirm withdrawal", and the receipt arrives by email at once. You can also write to billing@understudio.app from the address on your account, with this text:

To Denys Kruhlov (Understudio),ul. Giżów 3/54, 01-249 Warszawa, billing@understudio.app: I hereby give notice that I withdraw from my contract for the following service: [plan or pack]. Bought on: [date]. Name: [your name]. Account email: [address]. Date: [today].

It is enough to send it before the 14 days end. We confirm it by email, and refund within 14 days, to the card you paid with, at no cost to you.

10. Refunds

Apart from withdrawal, we do not refund a plan period you have started or tokens you have spent. If we charged you in error, we refund it in full. If the service did not work as these terms promise, see section 11. None of this limits your rights under the law.

11. If something is wrong, and complaints

We provide the service with reasonable care and skill, as described here and on the site. If you are a consumer, the law gives you rights if the service does not conform to the contract, and nothing in these terms takes them away.

To complain about anything — the app, an answer, a charge — write tosupport@understudio.app. Say what happened, when, and what you want us to do. We answer within 14 days. If we turn a complaint down, we tell you why, and whether we agree to take the dispute to an out-of-court consumer dispute resolution body.

In Poland, consumers can get free help from their local consumer ombudsman (rzecznik konsumentów). Outside Poland, the European Consumer Centre where you live can help.

12. What the service does not promise

• Answers are generated by AI. They can be wrong, incomplete, or out of date. They are not advice. Check them before you rely on them. What you say or submit is your responsibility.
• No result is promised. We do not promise any interview, assessment or job outcome.
• Availability. The service depends on our providers, your connection and macOS. We try to keep it running but do not promise it never stops. Hiding the window from screen sharing and recording depends on macOS and the app you share with, and may not work everywhere — the app's indicator shows its state.

If we stop offering the service, we tell you at least 30 days before, and refund any unused pack tokens and the unused part of a plan period you paid for.

13. Your content

Your transcripts, screenshots, context files and the answers produced for you are yours. We use them only to provide the service, as the privacy policy describes. We do not train models on them.

14. Things you may not do

• Share, resell or rent your account or its tokens.
• Reverse-engineer the app, except where the law allows it.
• Extract the prompts or use the service to build a competing product.
• Anything the acceptable use policy forbids.

15. Liability

If you are a consumer in the EU, we are liable under the law of your country for breaking these terms. We are not liable for losses we could not have foreseen when you accepted them.

Everyone else: to the extent the law allows, the service is provided "as is", without implied warranties of merchantability or fitness for a particular purpose. We are not liable for indirect or consequential loss, lost profit or lost opportunity, and our total liability in any 12 months is limited to what you paid us in those 12 months.

Nothing in these terms limits liability for intent or gross negligence, for death or personal injury, or any other liability the law does not allow us to limit.

If someone makes a claim against us because you broke section 5 or the acceptable use policy, you will cover our reasonable costs of that claim, to the extent the law allows.

16. Suspension and closing an account

You can stop using the service and delete your account at any time, on the Account page of your account. That cancels any plan at once, with no refund for the rest of the period, and unused tokens are lost — so use them, or withdraw first.

We may suspend or close an account for a serious or repeated breach of these terms or the acceptable use policy, or where the law requires it. We tell you which rule and why, and give you a chance to respond, unless the law or a risk to others prevents it. If we close an account without such a breach, we refund unused pack tokens and the unused part of a plan period.

17. Changes to these terms

We may change these terms for a good reason: a change in the law, in the service, or in our providers. We email you at least 30 days before a change that matters takes effect. If you do not accept it, you can cancel your plan or delete your account before then, and section 12's refund for unused tokens applies.

18. Law and courts

Polish law governs these terms. If you are a consumer, you also keep the protection of the mandatory law of the country where you live, and you may bring a claim in its courts. Disputes with business users go to the courts for our registered address.

19. Contact

billing@understudio.app for payments, withdrawal and refunds; support@understudio.app for everything else, complaints included. All addresses are on the contact page.